QuoteLink Legal

Privacy Policy

This policy explains how QuoteLink collects, uses, stores, shares, protects, and deletes personal information.

Contact Privacy Team ›
Last Updated

4 April 2026

Responsible Party

QuiteLink Pty Ltd

Information Officer

CW Fourie

Privacy Email

privacy@quotelink.co.za

Privacy Summary

What this policy covers

This policy explains how QuoteLink handles personal information for customers, professionals, leads, payments, support, disputes, and marketplace operations.

  • Information collected
  • How information is used
  • Lead information sharing
  • AI-assisted scoring and matching
  • Direct marketing
  • Security and retention
  • Your privacy rights
Customer Consent Notice › PAIA Manual ›

1. Introduction

QuoteLink respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we process personal information when customers request quotes and when service professionals receive, buy, respond to, or manage leads.

2. Information we collect

We may collect names, contact details, location details, service request details, professional profile information, verification information, payment records, communication records, website usage data, device data, and support or dispute information.

3. How we use information

We use personal information to create quote requests, match customers with professionals, process payments, manage lead purchases, detect fraud, improve lead quality, provide support, resolve disputes, send service messages, and comply with legal obligations.

4. Sharing lead information

QuoteLink is a lead marketplace. When a customer submits a quote request, relevant request details may be shown to suitable professionals. Customer contact details are generally only shown to professionals after they are allowed to access or purchase the lead.

Important: Customer request information may be shared for the purpose of responding to the specific service request.

5. AI-assisted scoring and matching

We may use automated tools, including AI-assisted scoring, to estimate lead quality, match requests with relevant professionals, detect abuse, and improve the platform.

Users may contact us if they believe a score, match, refund decision, or account restriction is incorrect.

6. Direct marketing

We may send marketing messages where permitted by law. You can opt out of direct marketing at any time. We may still send transactional messages such as payment confirmations, dispute updates, account notices, and security alerts.

7. Security

We use reasonable technical and organisational safeguards, including access controls, HTTPS, secure password handling, backups, monitoring, administrative restrictions, and payment-provider separation for card processing.

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Security principle

Privacy protection depends on both technical controls and disciplined operational access to customer and professional information.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or allowed by law, tax obligations, accounting obligations, disputes, fraud prevention, or platform security.

9. Your rights

You may ask us to confirm whether we hold your personal information, give you access to it, correct it, delete information we are no longer authorised to keep, object to certain processing, withdraw marketing consent, or ask for review of certain automated decisions.

Submit Privacy Request ›

10. Contact

For privacy requests, email us at privacy@quotelink.co.za with the subject line Privacy Request.

Privacy email: privacy@quotelink.co.za

Information Regulator South Africa: enquiries@inforegulator.org.za