Questions customers ask before using QuoteLink.
Find out how quote requests work, why we ask for certain details, and what you should check before appointing a service professional.
Quick answers
- Customers can submit quote requests for free.
- You are not forced to accept any quote.
- Your request details help improve matching.
- You should still check providers before hiring.
Getting started
These answers explain the basics before you submit your first request.
Is it free to request quotes?
Yes. Customers can submit quote requests for free. You do not pay QuoteLink to create a customer account or submit a service request.
Do I have to accept a quote?
No. You stay in control. You can review responses, ask questions, compare options, and decide whether you want to continue with a professional.
Why do I need a customer account?
A customer account helps keep your request linked to you and helps QuoteLink reduce fake or low-quality requests. This protects both customers and professionals.
Why must I verify my email address?
Email verification helps confirm that the account belongs to you and reduces fake request activity. If verification is needed, QuoteLink sends a code to your email address before you continue.
Why QuoteLink asks questions
Better request details help professionals understand what you need before deciding whether they can help.
What should I write in my request description?
Describe the service you need, the outcome you want, and any useful non-sensitive details that may help a professional understand the work. Do not include your contact details, exact address, ID number, banking details, passwords, access codes, or other sensitive information in the request description.
How does QuoteLink identify the right service type?
QuoteLink uses your request description to help identify the most suitable service type. If the system can identify the service type confidently, it may continue without asking you to choose manually. If more clarity is needed, QuoteLink may ask for additional details before the request continues.
Why do I need to confirm my service area?
Professionals need to know where the work is required. Accurate location information helps avoid wasting time with providers who do not serve your area.
Why do some requests have extra questions?
Some services need extra detail, such as timing, urgency, size, condition, access, or scope. These questions help professionals decide whether the request is suitable.
Matching and responses
These answers explain what may happen after your request is complete.
How does QuoteLink decide which professionals may fit?
QuoteLink can use your service type, service area, timing, and request details to help identify professionals who may be suitable for the job.
Will every request receive a response?
QuoteLink does not guarantee that every request will receive a response. Response depends on the service type, location, timing, request details, and professional availability.
How quickly will professionals contact me?
Response times can vary. If your request is urgent, say so clearly in your description and answer the urgency questions accurately.
Will my details be shared with everyone?
No. QuoteLink should only use and share your information according to the request process and the platform’s privacy rules. Do not include passwords, banking details, ID numbers, or unnecessary sensitive information in your request.
Choosing a professional
QuoteLink can help you connect, but the final hiring decision remains yours.
What should I check before appointing a professional?
Ask for a written quote, confirm the scope, compare more than price, check references where appropriate, and verify qualifications, licences, insurance, warranties, and deposit terms where relevant.
Should I pay a deposit?
Deposit terms are between you and the professional. Be careful with large upfront payments, confirm terms in writing, and make sure you understand what is refundable before paying.
Should I ask for a written quote?
Yes. A written quote helps both sides understand the work, price, exclusions, timing, payment terms, and responsibilities before work starts.
What if something feels wrong?
Do not continue if you feel pressured, confused, or uncomfortable. Ask questions, request written confirmation, and contact QuoteLink if the issue relates to platform use or a request submitted through QuoteLink.
Your information and platform rules
QuoteLink should be clear about why information is collected and how platform rules work.
Why does QuoteLink collect my contact details?
QuoteLink needs contact details to create your account, verify your email address, link your request to you, and support the quote request process.
What should I avoid putting in my request?
Do not include passwords, bank card details, full ID numbers, private access codes, medical records, or other unnecessary sensitive information in your request description.
How does QuoteLink reduce fake requests?
QuoteLink uses structured request details, account checks, email verification, abuse controls, and validation steps to reduce low-quality or fake request activity.
Where can I read the platform rules?
You can read QuoteLink’s privacy notice, terms, cookie policy, customer consent notice, and other platform policies from the policies page.
View policies ›Contact QuoteLink before submitting a request.
If you are unsure how the request process works or need help with the site, send QuoteLink a message.
Start with a clear request.
Tell QuoteLink what you need, confirm your service area, and complete the guided request steps.