Terms and Conditions

1. Introduction

QuoteLink is a South African online lead marketplace that connects customers who need services with independent service professionals who may choose to respond to those requests.

Customers may submit quote requests for free. Professionals may register, create a profile, buy credits, use credits to access leads, or pay directly for individual leads where available.

By using QuoteLink, you agree to these Terms and Conditions, our Privacy Policy, and any additional rules, notices, or policies published on the website.

2. QuoteLink is a marketplace

QuoteLink does not provide the services requested by customers. Professionals are independent third parties and are not employees, agents, partners, or representatives of QuoteLink.

3. Customer responsibilities

Customers must submit accurate and honest service requests, provide enough information for professionals to understand the job, and avoid submitting fake, duplicate, spam, abusive, misleading, or fraudulent requests.

Customers understand that selected professionals may receive or buy access to the request and may contact the customer about that request.

4. Professional responsibilities

Professionals must provide accurate profile, business, service, location, and contact information. Professionals must only use customer lead information to respond to the relevant customer request.

Professionals may not resell, share, publish, misuse, or use customer lead information for unrelated marketing without lawful consent.

5. Leads, credits, and payments

Professionals may access leads using prepaid credit bundles, direct pay-per-lead payments, promotional credits, or other access models introduced by QuoteLink.

Buying a lead means buying access to customer request information. It does not guarantee a job, appointment, quote acceptance, customer response, or sale.

Credits are linked to the professional account and may only be used on QuoteLink. Credits are not cash, legal tender, bank deposits, or stored-value banking products.

6. Refunds and disputes

Unless required by law, approved refunds are issued as QuoteLink credits only and not as cash refunds. A professional must submit a dispute within the dispute window shown on the platform.

QuoteLink may approve a dispute where a lead is clearly fake, invalid, duplicate, materially miscategorised, materially outside the advertised location, or otherwise defective according to QuoteLink's dispute rules.

A dispute will usually not be approved only because the customer does not answer, chooses another professional, changes their mind, rejects the professional's price, or does not proceed with the job.

7. Professional verification

QuoteLink may offer verification checks, badges, trust indicators, or profile labels. Verification is not a guarantee that a professional is qualified, licensed, insured, available, honest, affordable, or suitable.

8. AI-assisted matching and scoring

QuoteLink may use automated tools, including AI-assisted systems, to support lead scoring, lead quality checks, category suggestions, professional matching, fraud detection, duplicate detection, abuse monitoring, and dispute triage.

AI-assisted outputs are support tools and may be wrong. Users may contact QuoteLink if they believe a score, match, moderation decision, dispute outcome, or account restriction is incorrect.

9. Privacy and direct marketing

QuoteLink processes personal information according to its Privacy Policy. Customers understand that relevant request information may be shared with selected professionals so that professionals can decide whether to respond or buy access to the lead.

QuoteLink may send service messages, transactional messages, account notices, payment notices, dispute updates, security alerts, and platform notices. Users may opt out of direct marketing.

10. Prohibited conduct

Users may not scrape leads, create fake requests, create fake accounts, bypass payments, interfere with platform security, misuse personal information, post fake reviews, manipulate ratings, upload harmful code, or use the platform for unlawful services.

11. Platform availability

QuoteLink aims to keep the platform available and reliable, but does not guarantee uninterrupted access. The platform may be unavailable due to maintenance, hosting issues, third-party outages, cyber incidents, internet failure, infrastructure failure, or electricity interruptions.

12. Limitation of liability

To the maximum extent allowed by South African law, QuoteLink is not liable for work performed by professionals, customer decisions, professional conduct, lost profits, lost opportunities, indirect losses, platform downtime, third-party failures, or leads that do not convert into jobs.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable South African law.

13. Suspension and termination

QuoteLink may suspend, restrict, or terminate an account where we reasonably believe that the user breached these Terms, created legal or security risk, submitted false information, misused customer information, abused the platform, or harmed platform trust.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa. Users agree that South African courts have jurisdiction, unless another forum is required by applicable consumer law.