1. Purpose of this policy
This Cookie Policy explains how QuoteLink uses cookies, pixels, tags, scripts, local storage, session storage, device identifiers, and similar technologies on the QuoteLink website.
This policy should be read together with our Privacy Policy, Customer Consent Notice, Terms and Conditions, Lead Quality Rules, Refund and Dispute Policy, and any cookie notice or cookie preference tool shown on the website.
2. What cookies are
Cookies are small text files that a website places on your browser or device. Similar technologies may store or read information from your browser or device for related purposes.
Some cookies are temporary and expire when you close your browser. Other cookies remain for a set period so the website can remember information when you return.
3. Why QuoteLink uses cookies
QuoteLink uses cookies and similar technologies to operate the website, secure user sessions, support quote request forms, remember selected options, improve customer and professional workflows, measure platform performance, detect abuse, and understand how users find and use the service.
4. Types of cookies we may use
The exact cookies used may change as the website, security tools, analytics tools, payment providers, and advertising tools change.
| Cookie type | Purpose | Can be disabled? |
|---|---|---|
| Essential cookies | Keep the website working, protect forms, maintain sessions, remember cookie choices, support login, and prevent security abuse. | Not through QuoteLink cookie preferences, because the website may not work correctly without them. |
| Preference cookies | Remember choices such as selected area, selected service category, preferred contact method, and dashboard settings. | Yes, where the website provides preference controls or through your browser settings. |
| Analytics and performance cookies | Help us understand visits, page performance, request-form drop-off, lead conversion, error rates, and campaign performance. | Yes, where the website provides cookie controls or through your browser settings. |
| Marketing cookies | Measure advertising results, reduce irrelevant adverts, understand referral sources, and support remarketing where enabled. | Yes, where the website provides cookie controls or through your browser settings. |
| Third-party cookies | May be set by providers such as analytics, payment, hosting, fraud prevention, maps, customer support, or advertising providers. | Depends on the provider, QuoteLink settings, and your browser settings. |
5. Essential cookies
Essential cookies are required for core website functionality. They may be used for page navigation, quote request forms, anti-forgery protection, account login, session management, payment hand-offs, load balancing, cookie preference storage, and security monitoring.
If you block essential cookies in your browser, parts of QuoteLink may not work correctly. For example, forms may not submit, login may fail, or your quote request progress may be lost.
6. Preference cookies
Preference cookies help QuoteLink remember practical choices, such as the area you searched in, the service category you selected, whether you are browsing as a customer or professional, and certain dashboard display choices.
7. Analytics and performance cookies
Analytics and performance cookies help QuoteLink understand how users move through the website, which pages are useful, where quote request forms fail, which categories generate demand, and where professionals may be experiencing friction.
We use this information to improve mobile usability, reduce failed requests, improve lead quality, control advertising waste, and make the marketplace more reliable for customers and professionals.
8. Marketing cookies
Marketing cookies may be used to understand which advertising campaigns bring customers or professionals to QuoteLink, avoid repeatedly showing irrelevant adverts, and measure whether campaigns produce real service requests or professional sign-ups.
QuoteLink will not use marketing cookies to make unfair decisions about users, hide important platform information, or sell access to personal browsing behaviour.
9. Security, fraud prevention, and lead quality
QuoteLink may use cookies and technical logs to protect the platform, identify repeated spam submissions, detect fake or duplicate leads, prevent account abuse, protect customer contact information, and investigate suspicious activity.
These checks support QuoteLink's lead quality rules and help protect professionals from paying for obviously defective, fraudulent, or abusive requests.
10. Payment-related cookies
When professionals buy credits or pay directly for a lead, payment providers may use cookies or similar technologies to process payments, prevent fraud, confirm transactions, and maintain secure payment sessions.
QuoteLink does not need to store full card details on its own systems where payment is handled by a third-party payment provider. The payment provider's own privacy and cookie terms may also apply during the payment process.
11. Third-party services
QuoteLink may use third-party services for hosting, security, analytics, maps, communication tools, support tools, payment processing, advertising measurement, and marketplace operations.
These providers may set their own cookies or collect technical information when their tools are loaded on the website. QuoteLink aims to use reputable providers and limit third-party access to what is reasonably necessary for the service.
12. Cookie consent and choices
Where required or appropriate, QuoteLink may ask you to accept, reject, or manage optional cookies. Essential cookies may still be used because they are needed for website operation, security, and requested services.
You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are stored.
Practical choice
You can withdraw or change optional cookie choices, but blocking all cookies may break login, forms, quote requests, dispute submissions, or payment flows.
13. Personal information and POPIA
Cookie-related information may be personal information where it identifies, relates to, or can reasonably be linked to a person or business using QuoteLink.
QuoteLink handles cookie-related personal information according to our Privacy Policy, Customer Consent Notice, PAIA Manual, and applicable South African privacy requirements.
This may include technical information such as IP address, device information, browser information, user identifiers, account identifiers, location signals, timestamps, and website usage events.
14. AI-assisted matching and scoring
QuoteLink may use technical and usage information to improve the service request flow, detect abuse, measure lead quality, and support marketplace operations.
QuoteLink will not use cookie-related information as the only basis for a material decision about a customer, professional, lead price, refund request, account suspension, or dispute outcome.
15. Retention of cookie information
Session cookies normally expire when the browsing session ends. Persistent cookies remain for a defined period unless you delete them earlier or change your browser settings.
QuoteLink keeps cookie-related records only for as long as reasonably necessary for website operation, security, analytics, fraud prevention, dispute handling, legal obligations, tax records, audit needs, or platform improvement.
16. Do Not Track and browser signals
Some browsers offer Do Not Track or similar privacy signals. Because these signals are not applied consistently across all browsers, tools, and providers, QuoteLink may not respond to every signal automatically. You should use the available cookie controls, privacy settings, browser settings, or privacy contact channel if you want to manage cookie-related processing.
17. Changes to this policy
QuoteLink may update this Cookie Policy when the website changes, new cookies are introduced, providers change, legal requirements change, or marketplace operations require clearer wording. The latest version will be published on the website.
18. Contact
For cookie, privacy, or personal information questions, email us at privacy@quotelink.co.za with the subject line Cookie Policy Request.
Privacy email: privacy@quotelink.co.za
Support email: support@quotelink.co.za