Customer Consent Notice

1. Purpose of this notice

This Customer Consent Notice explains what happens when you submit a service request on QuoteLink.

QuoteLink is a South African online lead marketplace operated by QuiteLink Pty Ltd. Customers submit service requests for free, and selected service professionals may receive or buy access to customer request information so they can respond to the request.

By submitting a request, you agree that QuoteLink may process your request information and share relevant details with selected professionals for the purpose of helping you receive quotes or responses.

2. What information you may provide

When you submit a request, you may provide personal information and service request information.

3. Why QuoteLink uses your information

QuoteLink uses your information to create your request, understand what service you need, match your request with suitable professionals, allow selected professionals to contact you, prevent fake or abusive requests, improve lead quality, provide support, and comply with legal obligations.

QuoteLink may also use your request information to check for duplicate, fake, spam, incomplete, abusive, or low-quality requests.

4. Sharing your request with professionals

QuoteLink may share your request with selected professionals who offer the type of service you requested and who may operate in your area.

Selected professionals may see request details such as the service category, job description, location, urgency, budget indicator, and other relevant information needed to decide whether they can help.

Customer contact details are generally only made available to professionals who are allowed to access or buy the lead under QuoteLink’s platform rules.

5. What professionals may do with your information

Professionals may use your information only to respond to the specific request you submitted on QuoteLink.

Professionals must not resell your information, share it with unrelated third parties, add you to unrelated marketing lists without proper consent, harass you, spam you, or contact you about unrelated services.

If a professional misuses your information, you may report the issue to QuoteLink.

6. Contact from professionals

After you submit a request, selected professionals may contact you by phone, WhatsApp, SMS, email, or another contact method you provided.

Professionals should identify themselves, explain that they are contacting you about your QuoteLink request, and communicate respectfully.

You are not required to hire any professional who contacts you through QuoteLink.

7. No guarantee of quotes or service

QuoteLink does not guarantee that you will receive a quote, that a professional will contact you, that a professional will be available, or that a professional will be suitable for your request.

Professionals are independent third parties. QuoteLink does not employ, control, supervise, or guarantee professionals.

You should perform your own checks before hiring any professional, especially for high-risk services such as electrical work, gas work, solar installations, security systems, construction, legal services, financial services, child-related services, or health-adjacent services.

8. Accuracy of your request

You must provide accurate, honest, and reasonably complete information when submitting a request.

You must not submit fake requests, duplicate requests, false contact details, another person’s contact details without permission, abusive content, unlawful service requests, competitor research requests, or requests that you have no genuine intention to consider.

QuoteLink may remove, block, moderate, or restrict requests that appear fake, abusive, misleading, duplicated, unlawful, unsafe, or high risk.

9. Sensitive information warning

Please do not include unnecessary sensitive information in your request.

You should avoid submitting ID numbers, banking details, passwords, private security codes, medical information, confidential business information, or other sensitive information unless it is truly necessary for the request.

If QuoteLink identifies unnecessary sensitive information in a request, QuoteLink may remove, redact, restrict, or moderate the request.

10. AI-assisted matching and lead quality checks

QuoteLink may use automated tools, including AI-assisted systems, to help classify requests, identify suitable professionals, score lead quality, detect duplicate requests, detect spam, detect abuse, and improve marketplace matching.

AI-assisted outputs are support tools and may be wrong. Important decisions may be manually reviewed where appropriate.

You may contact QuoteLink if you believe your request was wrongly categorised, restricted, removed, matched, or processed.

11. Marketing consent

Submitting a service request does not automatically mean that you agree to unrelated direct marketing.

QuoteLink may ask separately whether you want to receive marketing messages, updates, tips, reminders, or promotional offers.

If you choose to receive marketing messages, you may opt out or unsubscribe at any time.

QuoteLink may still send important transactional or service-related messages about your request, account, privacy rights, support query, dispute, security, or platform notices.

12. Withdrawal of consent and closing a request

You may ask QuoteLink to close your request or stop sharing it with additional professionals.

If professionals have already received your contact details before your withdrawal request is processed, QuoteLink may not be able to remove the information from those professionals, but QuoteLink can instruct them not to contact you further where appropriate.

Withdrawal of consent does not automatically affect processing that took place lawfully before the withdrawal request.

13. Your privacy rights

You may ask QuoteLink to confirm whether we hold your personal information, request access to your personal information, request correction of inaccurate information, request deletion where legally appropriate, object to certain processing, withdraw marketing consent, or lodge a privacy complaint.

QuoteLink may need to verify your identity before acting on a privacy request.

Personal information is handled according to QuoteLink’s Privacy Policy.

14. What QuoteLink should record

To keep a proper consent audit trail, QuoteLink should record the consent version, acceptance date and time, request ID, customer contact details, IP address, browser or user-agent information, source page, and the exact consent wording shown at the time of submission.

This helps QuoteLink prove what the customer agreed to if there is a later privacy query, professional complaint, dispute, or regulatory request.

15. Relationship with other QuoteLink policies

This notice should be read together with the QuoteLink Privacy Policy, Terms and Conditions, Refund & Dispute Policy, Professional Code of Conduct, Lead Quality Rules, and PAIA Manual.

16. Changes to this notice

QuoteLink may update this Customer Consent Notice from time to time.

The latest version will be published on this page with the updated date.

Where changes are material, QuoteLink may notify users by website notice, dashboard notice, email, or another reasonable method.